Terms & Conditions
A.T Adventure Travel (trading as Adventure Travel Co.)
Cambodia
These Terms & Conditions apply to all tours, activities, packages and travel services booked through A.T Adventure Travel, trading as Adventure Travel Co. By making a booking with us, you acknowledge that you have read, understood and agreed to these Terms & Conditions.
1. Bookings
A booking is considered confirmed once Adventure Travel Co. has received the required payment and issued booking confirmation. For individual tours and activities, payment requirements and cancellation conditions may vary. The cancellation policy applicable to each tour is provided in the individual tour description and forms part of the booking conditions. Customers are responsible for reviewing the specific tour's cancellation policy before making a booking. For private tours, group bookings and multi-day packages, additional booking conditions may apply and will be communicated at the time of booking.
2. Payment Terms
One-Day Tours & Activities
Full payment is required to confirm all one-day tours and activities. A booking is not considered confirmed until full payment has been received by Adventure Travel Co.
Individual Travel Packages & Multi-Day Packages
For individual travel packages and multi-day packages, a 30% deposit is required to confirm the booking. The remaining 70% balance is payable no later than 30 days prior to the scheduled travel date. If the balance is not received by the required due date, Adventure Travel Co. reserves the right to treat the booking as cancelled and release any accommodation, transport, activities or other services held for the booking. Any applicable cancellation charges will be determined in accordance with the agreed package cancellation terms. Bookings made within 30 days of the travel date require full payment at the time of booking. Payment requirements may vary for certain private tours, group bookings or specially arranged services. Where different payment terms apply, these will be clearly communicated to the customer before the booking is confirmed.
3. Tour-Specific Cancellation Policies
Cancellation terms vary depending on the tour, activity, accommodation, transportation and suppliers involved. The cancellation policy for each individual tour is displayed in the relevant tour description on our website. Customers should review these terms carefully before completing their booking. Where a package or private itinerary has been arranged specifically for the customer, the cancellation terms provided in the booking confirmation or quotation will apply. Where there is any difference between these general Terms & Conditions and the specific cancellation terms provided for a particular tour or package, the specific booking terms will take precedence.
4. Changes to Bookings
Customers should contact Adventure Travel Co. as soon as possible if they wish to make changes to a confirmed booking. We will make reasonable efforts to accommodate requested changes; however, changes may be subject to availability and additional costs from accommodation providers, transport operators, guides or other suppliers. Changes to dates, passenger numbers, accommodation or activities may result in additional charges or cancellation fees.
5. Itinerary Changes
Adventure Travel Co. reserves the right to alter, modify or rearrange an itinerary when reasonably necessary. Changes may be required due to weather, road or sea conditions, safety considerations, local conditions, supplier availability, government restrictions, conservation requirements, operational issues or other circumstances outside our reasonable control. Where possible, we will provide an alternative arrangement of a similar nature and value. Adventure activities and outdoor travel can be affected by conditions that cannot always be predicted in advance. Safety will always take priority over the planned itinerary.
6. Weather and Environmental Conditions
Many of our tours involve outdoor, marine, jungle, cycling, hiking, kayaking, boating and other adventure activities. Tours may be modified, postponed or cancelled where weather or environmental conditions create an unreasonable safety risk. Adventure Travel Co. will make reasonable efforts to provide suitable alternatives where possible. Refunds or credits, where applicable, will be handled according to the cancellation and booking terms applicable to the specific tour.
7. Adventure Activities and Assumption of Risk
Adventure Travel Co. offers activities that may involve inherent risks, including but not limited to hiking, cycling, kayaking, snorkelling, swimming, boating, jungle activities, uneven terrain, remote locations, road travel and exposure to weather and natural environments. Customers participate in activities voluntarily and acknowledge that adventure travel involves a degree of inherent risk. Customers are expected to follow all safety instructions provided by Adventure Travel Co., its guides, drivers, activity providers and other service partners. Adventure Travel Co. reserves the right to refuse participation in an activity or remove a participant from an activity where, in the reasonable opinion of our staff or guides, their participation presents a safety risk to themselves or others.
8. Customer Responsibilities
Customers are responsible for:
- Providing accurate booking and personal information.
- Informing us of any relevant medical, mobility, dietary or other requirements before travel.
- Following reasonable instructions provided by guides and activity leaders.
- Arriving at the designated meeting point on time.
- Bringing appropriate clothing, footwear, equipment and personal items for the activity.
- Taking reasonable care of personal belongings.
- Behaving respectfully towards guides, staff, local communities, other travellers and the environment.
Failure to follow reasonable safety instructions or appropriate behaviour requirements may result in removal from an activity without refund.
9. Health and Fitness
Customers are responsible for ensuring that they are physically and medically capable of participating in their selected activities. Certain tours may require a reasonable level of fitness, swimming ability or other physical capability. Any important requirements will be stated in the individual tour description where applicable. Customers should inform Adventure Travel Co. of any relevant medical or physical conditions that could affect their participation before the tour begins. Where appropriate, customers should seek professional medical advice before participating in physically demanding activities.
10. Travel Insurance
Travel insurance is strongly recommended for all customers. Adventure Travel Co. recommends that customers obtain appropriate travel insurance covering, where relevant, medical expenses, personal accident, emergency evacuation, cancellation, interruption, lost or damaged baggage and adventure activities. Customers are responsible for ensuring that their insurance policy provides adequate coverage for the activities included in their booking.
11. Personal Belongings
Customers are responsible for their personal belongings during tours and activities. Adventure Travel Co. is not responsible for loss, theft or damage to personal property unless caused by our proven negligence or as otherwise required by applicable law. Customers are encouraged to avoid bringing unnecessary valuables on tours.
12. Transportation
Transportation included in a tour or package may be provided by Adventure Travel Co. or by independent third-party transportation providers. Vehicle type, departure times and routes may change due to operational, traffic, weather, road or safety conditions. Customers are required to follow applicable safety requirements when travelling in vehicles, boats or other forms of transportation.
13. Third-Party Suppliers
Adventure Travel Co. may use independent suppliers and service providers including hotels, restaurants, transport companies, boat operators, activity providers, guides and other local partners. While we carefully select our partners, services provided by third parties may be subject to their own terms, conditions and operational requirements. Where appropriate, Adventure Travel Co. will assist customers in resolving issues with third-party services.
14. Accommodation
Where accommodation is included in a package, the accommodation provided will be as stated in the booking confirmation or itinerary. Adventure Travel Co. reserves the right to substitute accommodation with another property of a similar standard where circumstances require. Specific room requests are subject to availability and cannot always be guaranteed.
15. Minimum Numbers
Some group tours and activities may require a minimum number of participants to operate. If Adventure Travel Co. is required to cancel a tour because minimum participant numbers have not been reached, customers will be notified as soon as reasonably possible and offered an appropriate alternative, credit or refund in accordance with the applicable booking terms.
16. Late Arrival and No-Show
Customers are responsible for arriving at the designated meeting point at the stated time. If a customer arrives late and the tour or transportation has already departed, the booking may be treated as a no-show and may not be eligible for a refund. Additional costs incurred as a result of a customer's late arrival or failure to attend may be the customer's responsibility.
17. Passports, Visas and Travel Documents
Customers are responsible for ensuring that they have valid passports, visas, permits and other documentation required for their travel. Adventure Travel Co. is not responsible for costs or losses resulting from a customer being unable to travel due to incorrect, expired or missing travel documentation.
18. Prices
All prices displayed on the Adventure Travel Co. website are subject to change without notice. Once a booking has been confirmed and the required payment has been received, the agreed price will normally be honoured, except where changes are requested by the customer or where significant external costs, taxes, government charges or supplier pricing changes require an adjustment that has been communicated to the customer.
19. Promotional Offers
Promotional prices, discounts and special offers may be subject to additional conditions, including limited availability, specific travel dates or minimum booking requirements. Unless otherwise stated, promotional offers cannot be combined with other discounts or promotions.
20. Liability
Adventure Travel Co. will take reasonable care in arranging and providing its tours and travel services. To the extent permitted by applicable law, Adventure Travel Co. is not responsible for loss, damage, delay, injury, expense or inconvenience arising from circumstances outside our reasonable control, including severe weather, natural disasters, political events, government restrictions, transport disruptions, road conditions, supplier failures, strikes, civil disturbances or other unforeseen events. Nothing in these Terms & Conditions is intended to exclude or limit any liability that cannot legally be excluded or limited under applicable law.
21. Force Majeure
Adventure Travel Co. will not be considered in breach of its obligations where performance is prevented or significantly affected by circumstances beyond its reasonable control. Such circumstances may include natural disasters, extreme weather, pandemics, government actions, political unrest, strikes, transportation disruptions, major infrastructure failures and other unforeseen events. We will make reasonable efforts to assist affected customers and provide alternative arrangements where possible.
22. Photography and Marketing
Adventure Travel Co. may take photographs or video footage during tours for promotional, marketing and social media purposes. Where practical, customers will be advised when photography or filming is taking place. Customers who do not wish to appear in promotional photography should notify Adventure Travel Co. before or during the tour.
23. Environmental and Community Responsibility
Adventure Travel Co. is committed to responsible tourism and encourages customers to respect Cambodia's natural environment, wildlife, cultural heritage and local communities. Customers are expected to avoid littering, damaging natural or cultural sites, disturbing wildlife or engaging in behaviour that negatively impacts local communities. Certain activities may be modified where necessary to protect the environment, wildlife or local communities.
24. Complaints
If a customer experiences an issue during a tour, they should notify their guide or Adventure Travel Co. as soon as reasonably possible so that we have an opportunity to address the issue during the trip. Complaints made after the completion of a tour should be submitted as soon as reasonably possible with relevant details of the issue. We will review complaints fairly and make reasonable efforts to resolve legitimate concerns.
25. Privacy
Adventure Travel Co. collects and uses customer information for purposes including processing bookings, communicating with customers, providing travel services and managing tour operations. Customer information will be handled in accordance with applicable privacy and data protection requirements.
26. Website Information
Adventure Travel Co. makes reasonable efforts to ensure that information displayed on the website is accurate and current. However, tour itineraries, prices, operating schedules, inclusions and other details may change from time to time. Photographs and descriptions are intended to provide a general representation of the experience and may not always reflect exact conditions at the time of travel.
27. Acceptance of Terms
By making a booking with Adventure Travel Co., the customer confirms that they have read and accepted these Terms & Conditions and any additional terms applicable to their selected tour, activity or travel package. The terms applicable to the customer's specific booking will be provided through the relevant tour description, quotation, booking confirmation and/or itinerary.
28. Contact
For questions regarding these Terms & Conditions or an existing booking, please contact:
Adventure Travel Co.
Cambodia
Email:
bookings@adventuretravelcambodia.com
Website:
www.adventuretravelcambodia.com
Last updated: September 2026
