Privacy Policy


A.T Adventure Travel (trading as Adventure Travel Co.)
Cambodia

Last updated: September 2026


A.T Adventure Travel, trading as Adventure Travel Co. ("Adventure Travel Co.", "we", "us" or "our"), respects your privacy and is committed to protecting the personal information you provide to us. This Privacy Policy explains how A.T Adventure Travel collects, uses, stores and protects personal information when you visit the Adventure Travel Co. website, make a booking, contact us, or use our tours, activities and travel services. By using our website or providing your personal information to us, you acknowledge the practices described in this Privacy Policy.


1. Who We Are


Legal business name: A.T Adventure Travel
Trading name: Adventure Travel Co.
Country of operation: Cambodia
Website: www.adventuretravelcambodia.com


A.T Adventure Travel provides tours, activities, private trips, group tours, multi-day packages and travel-related services in Cambodia under the Adventure Travel Co. brand.

For the purposes of this Privacy Policy, references to "Adventure Travel Co.", "we", "us" and "our" mean A.T Adventure Travel trading as Adventure Travel Co.


2. Information We Collect

We may collect personal information that you provide to us when you:

  • Make a tour or travel booking.
  • Request a quote or itinerary.
  • Contact us by email, telephone, social media or through our website.
  • Subscribe to our newsletter or marketing communications.
  • Complete an enquiry or booking form.
  • Provide information required to arrange accommodation, transportation or activities.
  • Provide feedback or submit a review.

Depending on the service you request, the information we collect may include:

  • Full name.
  • Email address.
  • Telephone or mobile number.
  • Nationality or country of residence.
  • Travel dates.
  • Number of travellers.
  • Accommodation details.
  • Passport or travel-document information where required to arrange a particular service.
  • Dietary requirements.
  • Emergency contact information.
  • Relevant mobility, accessibility or activity requirements.
  • Payment and transaction information.
  • Communications and correspondence with us.
  • Tour reviews, photographs or other content you voluntarily provide.

We only seek information that is reasonably necessary for providing our services or managing our relationship with you.


3. Information Collected Automatically

When you visit our website, certain technical information may be collected automatically.

This may include:

  • IP address.
  • Browser type and version.
  • Device type.
  • Operating system.
  • Pages visited.
  • Time and date of visits.
  • Referring website.
  • General website usage information.

This information may be used to understand how visitors use our website, improve website performance and maintain website security.


4. How We Use Your Information

We may use your personal information to:

  • Process and manage bookings.
  • Provide tours, activities and travel services.
  • Prepare itineraries and quotations.
  • Arrange accommodation, transportation, guides, activities and other services.
  • Process payments and deposits.
  • Communicate with you about your booking.
  • Respond to enquiries and requests.
  • Provide customer support.
  • Manage changes, cancellations and refunds.
  • Respond to emergencies where necessary.
  • Improve our tours, services and website.
  • Send newsletters, offers and promotional information where you have agreed to receive them.
  • Request and manage customer reviews and feedback.
  • Prevent fraud, misuse or other unlawful activity.
  • Meet legal, accounting or regulatory requirements.


5. Booking and Payment Information

When you make a booking, we may need to share relevant information with third-party service providers in order to fulfil your booking.

These may include:

  • Hotels and accommodation providers.
  • Transportation companies.
  • Boat operators.
  • Local guides.
  • Restaurants.
  • Activity providers.
  • Ticketing and attraction providers.
  • Payment processors.
  • Booking platforms or travel management systems.

We only provide information that is reasonably necessary for the relevant service.

Where payments are processed through a third-party payment provider, your payment information may be collected and processed directly by that provider in accordance with its own privacy policy and terms.

Adventure Travel Co. does not intentionally retain complete payment card details where these are processed securely by a third-party payment provider.


6. Sharing Your Information

We do not sell or rent your personal information to third parties.

We may share your information where reasonably necessary to provide our services, including with trusted suppliers and service providers involved in your booking.

We may also disclose personal information:

  • Where you have given us permission.
  • Where required to provide a service you have requested.
  • Where required by law or a lawful authority.
  • To protect the rights, safety or property of Adventure Travel Co., our customers or others.
  • In connection with a legal claim or dispute.
  • Where necessary to protect against fraud or security threats.

Third-party providers receiving information from us may have their own privacy policies and data handling practices.


7. International Transfers

Because Adventure Travel Co. works with international travellers and service providers, your personal information may sometimes be processed or stored outside Cambodia. Where information is transferred to another country, we will take reasonable steps to ensure that it is handled appropriately and securely.


8. Marketing Communications

If you choose to subscribe to our marketing communications, we may send you information about:

  • New tours and experiences.
  • Special offers.
  • Travel packages.
  • Events.
  • Destination information.
  • Company news.
  • Other travel-related promotions.

You can unsubscribe from marketing communications at any time by using the unsubscribe option provided in the communication or by contacting us directly. Unsubscribing from marketing communications will not prevent us from sending important information relating to an existing booking.


9. Cookies

Our website may use cookies and similar technologies. Cookies are small files stored on your device that help websites function properly and provide information about how the website is used.

We may use cookies to:

  • Keep the website functioning correctly.
  • Remember preferences.
  • Understand website traffic and usage.
  • Improve website performance.
  • Measure the effectiveness of marketing.
  • Provide relevant advertising where applicable.

You can adjust your browser settings to block or delete cookies. However, disabling certain cookies may affect the functionality of our website.

Where required by applicable law, we will request consent before placing non-essential cookies on your device.


10. Analytics and Third-Party Services

We may use third-party services to help us understand website traffic, manage bookings, process payments, communicate with customers and promote our services. These services may collect information about your use of our website or interactions with our communications. Examples may include website analytics, booking systems, payment providers, email marketing platforms, social media platforms and advertising services. These third parties are responsible for handling information in accordance with their own privacy policies and terms.


11. Social Media

Adventure Travel Co. may maintain profiles or pages on social media platforms. If you interact with us through social media, the relevant platform may collect and process your information according to its own privacy policy. We may also receive information that you choose to provide to us through these platforms.


12. Photography and Video

Adventure Travel Co. may take photographs or video footage during tours and activities for promotional purposes, including use on our website, social media channels, brochures and other marketing materials. Where practical, we will advise customers when photography or filming is taking place. If you do not wish to appear in promotional photography or video, please inform your guide or contact Adventure Travel Co. If you voluntarily provide photographs, videos, reviews or other content to Adventure Travel Co. and agree that we may use it for promotional purposes, we may use that content in our marketing materials.


13. Children's Privacy

Our website and services are not specifically directed at children. We do not knowingly collect personal information from children without appropriate consent from a parent or legal guardian where such consent is required. Parents or guardians who believe that a child has provided personal information to us should contact us.


14. Data Security

Adventure Travel Co. takes reasonable measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure. However, no method of transmitting or storing information online can be guaranteed to be completely secure. Customers should take reasonable precautions when providing personal information online.


15. How Long We Keep Your Information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected.

Information may be retained for longer where necessary to:

  • Complete a booking or provide ongoing customer service.
  • Meet accounting, tax or legal requirements.
  • Resolve disputes.
  • Maintain business records.
  • Protect our legal rights.
  • Comply with applicable laws or regulations.

When information is no longer required, we will take reasonable steps to securely delete or anonymise it.


16. Your Privacy Rights

Depending on applicable law, you may have rights relating to your personal information, which may include the right to:

  • Request access to personal information we hold about you.
  • Request correction of inaccurate or incomplete information.
  • Request deletion of personal information where legally applicable.
  • Withdraw consent where processing is based on consent.
  • Opt out of marketing communications.
  • Request information about how your personal information is used.
  • Raise a concern about our handling of your personal information.

Some requests may be subject to legal or contractual limitations. To exercise a privacy-related right, please contact us using the details provided below.


17. Third-Party Websites

Our website may contain links to websites operated by third parties. These may include booking platforms, accommodation providers, payment providers, social media platforms and other travel-related services. Adventure Travel Co. is not responsible for the privacy practices, security or content of third-party websites. We recommend reviewing the privacy policy of any third-party website before providing personal information.


18. Changes to This Privacy Policy

Adventure Travel Co. may update this Privacy Policy from time to time to reflect changes to our services, website, technology, legal requirements or business practices. Any updated version will be published on this page with a revised "Last updated" date. We encourage customers to review this Privacy Policy periodically.


19. Contact Us

If you have any questions about this Privacy Policy, how we handle your personal information, or wish to make a privacy-related request, please contact us:


Adventure Travel Co.
Cambodia

Email: bookings@adventuretravelcambodia.com
Website: www.adventuretravelcambodia.com


We will make reasonable efforts to respond to privacy enquiries in a timely manner.